Independent Online Booksellers Association ‑ Since 1999
Login | Cart | Register | Help
BUY WITH CONFIDENCE
Booksellers Browse Search
Results 1 - 5 of 5
Sort by:

Tools

Add to my want list
E-mail search
Link to search

Search within these results


More search options

Narrow your search

Filter by condition:
VG or better (4)
Fine or New (1)

Filter by binding:
Hardcover (1)
Paperback (1)

Filter by attribute:
First editions (2)
With dust jacket (4)

Filter by country:
United States (5)

Filter by price:
1) Achieving Excellence Through Customer Service
Tschohl, John with Steve Franzmeier

Englewood Cliffs, NJ: Prentice Hall, 1991. Fine/Very Good. ISBN: 0-13-005125-X. 8vo - over 7¾" - 9¾" Tall. vii, 294 pp. Fifth printing. The jacket has a 1/2" closed tear at the head of the rear flap fold. Keywords: Business - Customer Service. ... more information

Offered by Persephone's Books (North Carolina, United States)
$12.00



2) Keeping the Edge: Giving Customers the Service They Demand
Schaaf, Dick

New York, New York, U.S.A.: E P Dutton, 1995. VG/VG, . First Printing. Hardcover. Very Good/Very Good. ... more information

Offered by The Book House - St. Louis (Missouri, United States) Buy from
bookhousestl.com

the website of The Book House - St. Louis
$10.00



3) Crm at the Speed of Light: Essential Customer Strategies for the 21st Century
Greenberg, Paul

Blacklick, Ohio, U.S.A.: McGraw-Hill Osborne Media, 2001. Very Good/Good. Front top of jacket has bends in it.. Hard Cover. Very Good/Good. ... more information

Offered by The Book House - St. Louis (Missouri, United States) Buy from
bookhousestl.com

the website of The Book House - St. Louis
$16.00



4) Customer Service Operations: The Complete Guide
Blanding, Warren

New York: AMACOM, 1991. Fine/Fine. ISBN: 0-8144-5004-0. 4to - over 9¾" - 12" tall. First Edition. ix, 422 pp. "...[C]overs the development of standards and procedures, measurement of quality performance and customer satisfaction, complaint policies, and all aspects of the day-to-day operations that are the essance of customer service." Keywords: Business; Customer Service . ... more information

Offered by Persephone's Books (North Carolina, United States)
$20.00



5) Best Practices in Customer Service
Zemke, Ron (editor); Woods, John A. (editor)

New York, NY, U.S.A.: AMACOM, 1998. Near fine in wrappers.. Wrappers. Near Fine. 4to - over 9¾" - 12" tall. ... more information

Offered by Rose's Books, IOBA (Massachusetts, United States)
$60.00



Results 1 - 5 of 5
Sort by:

Want to know if we find this book?

Want lists are free e-mail notifications if a book you're looking for becomes available for sale. Existing members login here to add this search to your want list.
Your name:
Your e-mail address (e.g., yourname@yourprovider.com):
Choose a password:
Re-type your password:
Would you like to receive our monthly newsletter?
Note: We will not disclose your personal information to any third-party companies or organizations
Home Search for books Browse by subject Booksellers Shopping cart Create an account Customer Login Bookseller Login About IOBAbooks.com Help
About IOBA Mission Statement Book Buyers Bill of Rights Code of Ethics Condition Definitions Book Terminology IOBA Standard Join IOBA Contact Us Terms of Use Privacy