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IOBABooks.com Bookbuyers' Bill of RightsSometimes the Internet can feel like a savage jungle, but you deserve a civilized experience when buying books online. Members of the Independent Online Booksellers Association (“IOBA”) subscribe to a code of ethics that requires all of the following:Accurate Descriptions - You deserve complete, accurate descriptions that include publisher, edition and condition. IOBA Sellers carefully note any and all flaws. Reasonable Returns - While anyone can make a mistake it should be correctable. IOBA Dealers have a clearly-stated returns policy and always refund for misdescribed items. Delivery of Product - When you order online, you should receive your book or have your payment refunded. IOBA Sellers adhere to this policy. A Pleasant Buying Experience - You deserve courteous communications, timely responses and professional service. IOBA members respect you, their customer, and take pride in their service. |
Code of Ethics
Buy with confidence from IOBA sellers.
IOBA member booksellers follow guidelines set out in IOBA's Code of Ethics, and conduct business with fairness & integrity. Read our code... Book Terminology
IOBA's glossary of book terminology for sellers and buyers.
Learn to discern A dimple from a ding. Browse the terms... The Standard
Our professional journal of bookselling
Read our current edition or browse the wealth of info and how-tos in our archive |
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