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IOBABooks.com Bookbuyers' Bill of Rights
Sometimes the Internet can feel like a savage jungle, but you deserve a civilized experience when buying books online. Members of the Independent Online Booksellers Association (“IOBA”) subscribe to a code of ethics that requires all of the following:Accurate Descriptions - You deserve complete, accurate descriptions that include publisher, edition and condition. IOBA Sellers carefully note any and all flaws.
Reasonable Returns - While anyone can make a mistake it should be correctable. IOBA Dealers have a clearly-stated returns policy and always refund for misdescribed items.
Delivery of Product - When you order online, you should receive your book or have your payment refunded. IOBA Sellers adhere to this policy.
A Pleasant Buying Experience - You deserve courteous communications, timely responses and professional service. IOBA members respect you, their customer, and take pride in their service.
Code of Ethics
Buy with confidence from IOBA sellers.
IOBA member booksellers follow guidelines set out in IOBA's Code of Ethics, and conduct business with fairness & integrity.
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Book Terminology
IOBA's glossary of book terminology for sellers and buyers.
Learn to discern
A dimple from a ding.
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The Standard
Our professional journal of bookselling
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